Interviews, insight & analysis on the retail media sector

Loyalty

96% of UK consumers are open to brand loyalty – but retailers aren’t investing in the right places to earn it

UK retailers are at risk of investing in the wrong areas to build customer loyalty, with a significant gap emerging between what retailers plan to prioritise and what consumers actually value, according to new research from ecommerce agency Quickfire Digital.

Loyalty, Retailers

How innovative retailers are diversifying revenue: Lessons from Bloom & Wild, Uber, Brityard and more

From retail media and advertising to subscriptions, loyalty programmes, partnerships and experiential retail, a wide range of options exist for retailers to generate incremental revenue and strengthen their offering for customers while remaining true to their core mission.

Loyalty, Retail Media Networks, Retailers

In-store is still king for grocery shopping and influence: study

Newly-released UK and US research from data science specialist dunnhumby, part of Tesco Media, has highlighted the extent to which the in-store experience still holds sway over the grocery shopping journey.

In-store, Industry Trends, Loyalty

Loyalty can enable discoverability in agentic commerce – if the right foundations are in place

AI & Automation, Loyalty

Dean Harris, Head of Co-op Media Network: Brands don’t own shoppers – they win moments

Following protocol for enhanced loyalty and engagement

AI & Automation, Loyalty

“Loyalty schemes effectively function as consumer IDs in retail media”

Brands, Loyalty